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Delivery delays:

  • Due to large order volumes, orders may have longer delivery times than normal. We try to get all orders shipped as soon as possible. Thank you for your understanding!


We are here to help! Before contacting us, please check our information packages:

Information on shipping and tracking.
See our frequently asked questions here.
Is it safe to order from Fazer Online Store? Read more.

Need help with your order? Please contact us: 
Fazer Store Customer Service opening hours
Chat is open from 10.00 a.m. to 3.00 p.m. (GMT+2)

Outside opening hours or if chat is reserved, please send in your feedback and questions to e-mail:

Our Chatbot also helps you with frequently asked questions.