What is Fazer Store?
Fazer Store is an online service that offers a modern way for buying unique Fazer candy, chocolate and other products within the EU, UK, Norway and Switzerland. The online service is operated by Fazer Confectionery Ltd (Business ID 0728786-8). Our head office is located in Vantaa, Finland and we ship online orders from our warehouse in Tuusula, Finland.
What products do you sell?
The online store offers a good selection of Fazer candies, chocolates, Xylitol products and biscuits. We also have exclusive candy boxes in our assortment which you cannot get anywhere else. We want to develop our offering to serve your needs and welcome any feedback at email@example.com
What subscriptions do you offer and how do they work?
Currently we do not offer a subscription service but we are working hard on providing this service in the near future. Monthly candy day boxes - sounds delicious, right?
- Where do you ship?
When do you start shipping outside EU?
At the moment we ship to mainland Finland, EU countries, UK, Norway and Switzerland. Shipping outside other EU countries isn't possible at the moment but we are working on it.
How much does shipping cost?
Shipping fees vary between shipping methods and countries. All available shipping methods are presented in the checkout process and you can choose the best alternative for you. A shipping fee will added to your order at checkout. Please see more information on shipping here.
Do you offer free shipping?
From time to time we might have campaigns or send out promo codes that offer free shipping. We offer free standard shipping in Finland for orders over 45 € and internationally for orders over 60 €. In other cases we include a shipping fee that is clearly presented at checkout. Free shipping does not apply to Fazer Store Gift Cards and personalized products ordered from Design your own- service.
Why can't I get free shipping to my order? My order is over 60 €.
If your order includes Oululainen Rye Bread or Fazer Cinnamon rolls, please note that DHL Express is the only shipping option for fresh products. We do not offer free shipping on DHL Express deliveries.
I can't choose the delivery method for my order?
The maximum size of one order is approx. 35 kg depending on the delivery method. If you receive the error message "There are no shipping methods available for your cart or address" at checkout, your order has exceeded the weight limit. By reducing the size of your order, you can see all possible delivery methods. In DHL shipping methods the maximum size on one order is 10-23 kg.
- Can I buy as a gift?
- I can't enter the postal code at the checkout?
Please check that the postal code is in correct format. For example, in Sweden, the postal code is written in the form 123 45.
- I placed an order as a gift and in the order confirmation I received, the recipient's address is also the billing address. Will the invoice be sent with the shipment?
How can I pay?
If you are a customer of a Finnish bank, you can pay by credit card (Visa, Master, American Express), online banking and mobile payments. In other cases, you can pay by credit card (Visa, Master, American Express). Our online store offers safe payments operated by authorized payment service providers Stripe and Paytrail. Please see more information on payment methods here.
What is your cancellation and return policy?
Because we sell confectionery products, the customer does not have the right to cancel one-time deliveries. Should you have a problem with your order, please contact our customer service for more information.
When is my order shipped?
The estimated delivery time is 2 to 7 working days. Our warehouse is open from Monday to Friday. Please note, that it is the Customer's responsibility to transfer the product as soon as possible after the delivery to appropriate storage facilities.
Can I use a gift card or discount code for a discounted product?
Gift cards and discount codes cannot be combined with other benefits. If you have a gift card or a discount code, you can only use them for normal priced products.
- I didn't get an answer to my question here!
In that case, please email firstname.lastname@example.org and we will respond to you in person. We also love to hear feedback of our store!