FAQ

  • What is Fazer Store?
    Fazer Store is an online service that offers a modern way for buying unique Fazer candy, chocolate and other products within the EU. The online service is operated by Fazer Confectionery Ltd (Business ID 0728786-8). Our head office is located in Vantaa, Finland and we ship online orders from our warehouse in Karkkila, Finland.

  • What products do you sell? 
    The online store offers a good selection of Fazer candies, chocolates, Xylitol products and biscuits. We also have exclusive candy boxes in our assortment which you cannot get anywhere else. We want to develop our offering to serve your needs and welcome any feedback at fazerstore@fazer.com

  • What subscriptions do you offer and how do they work?
    Currently we do not offer a subscription service but we are working hard on providing this service in the near future. Monthly candy day boxes - sounds delicious, right?

  • Where do you ship?
    We ship to mainland Finland and to all EU countries. We do not ship to the Canary Islands nor Åland. Available shipping methods and delivery times vary between countries. Please see more information on shipping here.
  • When do you start shipping outside EU? 
    Shipping outside EU isn't possible at the moment but we are working on it. 
  • How much does shipping cost?
    Shipping fees vary between shipping methods and countries. All available shipping methods are presented in the checkout process and you can choose the best alternative for you. A shipping fee will added to your order at checkout. Please see more information on shipping here.
  • Do you offer free shipping?
    From time to time we might have campaigns or send out promo codes that offer free shipping. We offer free standard shipping in Finland for orders over 45 € and internationally for orders over 80 €. In other cases we include a shipping fee that is clearly presented at checkout. 

  • How can I pay?
    If you are a Finnish customer you can pay by credit card (Visa, Master, American Express), online banking and mobile payments. If you are a customer outside of Finland, you can pay by credit card (Visa, Master, American Express). Our online store offers safe payments operated by authorized payment service providers Stripe and Checkout Finland. Please see more information on payment methods here.
  • What is your cancellation and return policy?
    Because we sell confectionery products, the customer does not have the right to cancel one-time deliveries. Should you have a problem with your order, please contact our customer service for more information.
  • When is my order shipped?
    We aim to ship your order the next day from order. Our warehouse is open from Monday to Friday. Please note, that it is the Customer's responsibility to transfer the product as soon as possible after the delivery to appropriate storage facilities.
  • Can I buy as a gift?
    Yes. Follow these steps in the checkout process:
    -Fill out the recipient's details to the contact information page.
    -On the payment method page click "Use a different billing address" and fill out your or the buyer's details.