Shipping and Tracking

🎅 LAST ORDER DATES FOR CHRISTMAS 🎅

The last order dates are based on the schedule estimates given to us by the transport companies and the possibilities of our own warehouse to get the shipments packed on time.

Please note that orders containing bakery products Oululainen Reissumies Tosi Ohut Ruis 10pcs 350g & Fazer Cinnamon Rolls 240 g might be delayed during Christmas & New Year due to our production breaks.

Finland:

• Last order date for provinces is Wednesday, 18th December.
• For the Helsinki metropolitan area, the last order date is Friday, 20th December with PostNord pickup point deliveries.

EU, UK, and Switzerland:

• Last order date is 13th December.

Norway:

• Last order date is 9th December.

Desing chocolate tablet- service:

• For international orders: The last order date is Friday 6.12.
• For Finland domestic orders: The last order date is Thursday 12.12.

Please note that we cannot guarantee delivery for orders placed after the last order date for Christmas.

Personalized products are shipped from our partner's warehouse. The estimated processing and delivery time for these products is approximately 10-14 days.

******

FREE SHIPPING

Free standard shipping in Finland for orders over 45 € and in most EU countries for orders over 60 €!

• Finland: Budbee and Posti locker or service points.

• EU countries: Budbee Box, Budbee Home Delivery, Posti Pick-up Point, PostNord Pick-up Point and PostNord Home Delivery (Free shipping does not apply in deliveries to UK, Norway, Switzerland, Malta, Greece, Cyprus, Romania, Bulgaria and Azores).

Free shipping does not apply to Fazer Store Gift Cards and personalized products ordered from Design your own- service.

If your order includes Bread or Fazer Cinnamon Rolls, please note that DHL Express is the only delivery method available. We do not offer free shipping on DHL Express delivery method.

 
ABOUT DELIVERIES

We ship to mainland Finland, EU countries, UK, Norway and Switzerland.

Orders are usually sent within 1-2 working days. Please note, that during seasons and campaigns, the processing time may be longer.

Once the order has left our warehouse, your order will be delivered to you within 2-8 working days, depending on the delivery method you choose. Delivery time for Personalized products is approx. 10-14 working days.

Available shipping methods and delivery times vary between countries. A shipping fee will be added to your order at checkout. We do not ship to the Canary Islands or Åland.

Once your parcel is packed and ready to leave our warehouse, you will receive a shipping confirmation email with a link to your shipment status. You can track your shipment online anytime. 

Go to Posti's parcel tracking.
Go to DHL's parcel tracking.
Go to PostNord's parcel tracking.

  
SHIPPING TO EU COUNTRIES, UK, NORWAY AND SWITZERLAND

 

• Budbee Box Locker 5,90 € - 7,90 € (free for orders over 60 €)

Maximum weight 5 kg / shipment
Your parcel will be delivered within 1–3 working days of it leaving the Fazer warehouse. The parcel will be delivered to your chosen Budbee Locker. You will receive a notification from Budbee when your parcel is ready for pick-up.

• Posti Pick-up Point 5,90 € (free for orders over 60 €)

Orders to Estonia, Latvia and Lithuania 5,90 €

Maximum weight 25 kg / shipment
Your parcel will be delivered within 1–3 working days of it leaving the Fazer warehouse. Your order will be delivered to the Posti Pick-up point closest to your address. You will receive a notification from Posti when your parcel is ready for pick-up.

• DHL Economy 18,50 €

Maximum weight 20 kg / shipment
Your parcel will be delivered within 3–7 working days of it leaving the Fazer warehouse. Please note that packaging weight is included.

In delivers to UK, Norway and Switzerland, Please note that customs clearance and the associated costs, taxes or other charges in the destination country are not included in the price of the product or postage. Customs clearance takes place upon receipt of the parcel. See here for further information on customs clearance.

Important! Please see more information on UK's, Norway's and Switzerland's customs duties here.

Delivery fee is calculated based on the order weight. Please note that packaging weight is included.

Orders up to 2 kg 12,90 €
Orders between 2 - 4 kg 18,50 €
Orders between 4 - 6 kg 27,50 €

Your parcel will be delivered within 1–2 working days of it leaving the Fazer warehouse. Soon after pick-up you will receive an e-mail or text message from DHL with a tracking code and estimated delivery time. By clicking the link in the message, you can choose the best delivery option for you. Delivery can be made to original delivery address, to DHL Service Point or DHL Parcel Lockers, and you can also change the delivery address within the same country.

In delivers to UK, Norway and Switzerland, Please note that customs clearance and the associated costs, taxes or other charges in the destination country are not included in the price of the product or postage. Customs clearance takes place upon receipt of the parcel. See here for further information on customs clearance.

Important! Please see more information on UK's, Norway's and Switzerland's customs duties here.

 

 SHIPPING TO MAINLAND FINLAND

• Posti Letterbox 3,90 €

A small package will be delivered to the recipient’s doorstep with Posti’s daytime delivery within 2-5 working days of it leaving the Fazer warehouse. Posti will protect the package from the weather if necessary. Depending on the size, the shipment will be left in the mailbox/locker or behind the door. The recipient will be informed about the delivery in OmaPosti or by text message/email. The package can be tracked in OmaPosti or on posti.fi’s tracking service. If the shipment cannot be left behind the door for reasons beyond Posti’s control, it will be taken to a pickup point, and an electronic arrival notification will be sent. Please note that this delivery option is available only for certain small products.

• Posti Pick-up Point 4,90 € (free for orders over 45 €)

Maximum weight 25 kg / shipment
Your parcel will be delivered within 1–2 working days of it leaving the Fazer warehouse. Your parcel will be delivered to your chosen Posti office or Smartpost Locker. You will receive a notification from Posti when your parcel is ready for pick-up.  If the Smartpost Locker you have selected is full, Posti will automatically send the parcel to the nearest Posti office. Posti will notify you of the new pick-up point by text message.

• Budbee Home Delivery 7.90 €

Maximum weight 20kg / shipment.
Your parcel will be delivered within 1–3 working days of it leaving the Fazer warehouse. Green delivery to your doorstep between 5.00 p.m. - 10.00 p.m. Live tracking via Mobile App or SMS tracking link. Can be delivered outside your door. 100% fossil free.

• Posti Home Delivery 11,90 €

Maximum weight 35 kg / shipment
Your parcel will be delivered within 1–2 working days of it leaving the Fazer warehouse. Your parcel will be delivered to your chosen address. The courier will contact you prior the delivery attempt.

Maximum weight 30 kg / shipment
Your parcel will be delivered within 1–3 working days of it leaving the Fazer warehouse. PostNord will deliver to your door at the agreed time on the weekdays from 8 am to 9 pm, depending on the delivery area. You will receive a notification via SMS or email. You can change the delivery time or give an authorization to deliver your shipment without a signature via the link in the shipment notification. If you are not on site at the time of delivery, contact PostNord customer service to arrange a new delivery.

DESIGN YOUR OWN -SERVICE

Personalized products are shipped from our partner's warehouse. The estimated processing and delivery time for these products is approximately 10-14 days.

We will send out individual shipping confirmations and tracking links for these products once they are ready to leave our partner's warehouse. Shipping fee is included in the product price. In Finland personalized products are delivered to the receiver's letterbox by Posti. In other countries, personalized products are delivered to receiver's letterbox by DHL. We do not ship Personalized products to Greece, Romania, Bulgaria, Canary Islands or Åland.

In delivers to UK, Norway and Switzerland, Please note that customs clearance and the associated costs, taxes or other charges in the destination country are not included in the price of the product or postage. Customs clearance takes place upon receipt of the parcel. See here for further information on customs clearance.

    

Important! Please see more information on UK's, Norway's and Switzerland's customs duties here.