Shipping and Tracking
Design your own- service summer break:
- Design your own -service is on summer break 14.7. - 30.7.2021. Orders placed during this time will be processed again during week 31.
Chocolate deliveries during the summer time:
- When ordering, please note that during the summer months, chocolate may melt if it cannot be picked up immediately from the mailbox. Thus, it is the Customer's responsibility to transfer the product as soon as possible after the delivery to appropriate storage facilities. Please consider this when ordering Personalized products or Products with Letterbox Delivery.
Deliveries to the UK:
- Deliveries to the UK are possible again! Read more about deliveries to the UK here.
Information on corona:
Free standard shipping in Finland for orders over 45 € and internationally for orders over 80 €!
Free delivery applies to Posti pick-up deliveries in Finland and internationally DHL Economy Select deliveries (Free shipping does not apply in deliveries to Malta, Cyprus and Azores).
Free shipping does not apply to Fazer Store Gift Cards and personalized products ordered from Design your own- service.
If your order includes Oululainen Rye Bread, Oululainen täysjyvä or Fazer Rolls, please note that DHL Express is the only delivery method available. We do not offer free shipping on DHL Express delivery method.
We ship to mainland Finland, EU countries, UK, Norway and Switzerland. The estimated delivery time is 2 to 7 working days (Delivery time for Personalized products is approx. 10-14 working days). Available shipping methods and delivery times vary between countries. A shipping fee will be added to your order at checkout. We do not ship to the Canary Islands or Åland. Once your parcel is packed and ready to leave our warehouse, you will receive a shipping confirmation email with a link to your shipment status. You can track your shipment online anytime.
SHIPPING TO MAINLAND FINLAND
- Posti Letterbox 3,90 € (unavailable during warm weather)
- Posti Pick-up Point 4,90 € (free for orders over 45 €)
Matkahuolto Pick-up Point 1–2 days 5.90 €
Maximum weight 30kg / shipment
Your parcel will be delivered within 1–2 working days of it leaving the Fazer warehouse. The parcel will be delivered to your chosen Matkahuolto Locker or service point. You will receive a notification from Matkahuolto when your parcel is ready for pick-up.
- DHL Express Finland Premium Home Delivery 1-3 days 8,90 € - 18,90 €
- Posti Home Delivery 11,90 €
- Matkahuolto Home Delivery 1–2 days 10.90 €
SHIPPING TO EU COUNTRIES, UK, NORWAY AND SWITZERLAND
- DHL Economy 3-7 days 15,90 € (free for orders over 80 €)
- DHL Express Next Day Delivery 9,90 € - 24,90 €
DESIGN YOUR OWN -SERVICE
Design your own -service is on summer break 14.7. - 30.7.2021. Orders placed during this time will be processed again during week 31.
Personalized products are shipped from our partner's warehouse. The estimated processing and delivery time for these products is approximately 10-14 days.
We will send out individual shipping confirmations and tracking links for these products once they are ready to leave our partner's warehouse. Shipping fee is included in the product price. In Finland personalized products are delivered to the receiver's letterbox by Posti. In other countries, personalized products are delivered to receiver's letterbox by DHL. We do not ship Personalized products to Romania or Bulgaria.