Shipping and Tracking

ABOUT DELIVERIES

Now free standard shipping in Finland for orders over 45 €!

We ship to mainland Finland and to all EU countries. Available shipping methods and delivery times vary between countries. A shipping fee will be added to your order at checkout. We do not ship to the Canary Islands.

Once your parcel is packed and ready to leave our warehouse, you will receive a shipping confirmation email with a link to your shipment status. You can track your shipment online anytime. The estimated delivery time is 2 to 5 working days. 

Go to Posti's parcel tracking

Go to DHL's parcel tracking

 

SHIPPING TO MAINLAND FINLAND

  • Posti Letterbox 3,90 €
    Your parcel will delivered to your letterbox. Please note that this delivery option is available only for certain small parcels.

  • Posti Pick-up Point 4,90 € (free for orders over 45 €)
    Your parcel will be delivered to your chosen Posti office or Smartpost Locker. You will receive a notification from Posti when your parcel is ready for pick-up.

  • Posti Home Delivery 11,90 €
    Your parcel will be delivered to your chosen address. The courier will contact you prior the delivery attempt.

SHIPPING TO EU COUNTRIES

  • Posti Parcel Connect (home or pick-up point) 8,90 €
    Based on the delivery country, your parcel will be delivered directly to your given address or to the nearest pick-up point.

  • DHL Economy 3-5 days 15,90 € - 19,90 €
    Delivery fee is calculated based on the order weight. Please note that packaging weight is included.

    Orders between 2 - 10 kg 15,90 €
    Orders between 10 - 23 kg 19,90 €

  • DHL Express Next Day Delivery 9,90 € - 24,90 €
    Delivery fee is calculated based on the order weight. Please note that packaging weight is included.

    Orders up to 2 kg 9,90 €
    Orders between 2 - 4 kg 17,90 €
    Orders between 4 - 25 kg 24,90 €

    Your parcel will be delivered within 1–2 working days of it leaving the Fazer warehouse. Soon after pick-up you will receive an e-mail or text message from DHL with a tracking code and estimated delivery time. By clicking the link in the message, you can choose the best delivery option for you. Delivery can be made to original delivery address, to DHL Service Point or DHL Parcel Lockers, and you can also change the delivery address within the same country.


DESIGN YOUR OWN SERVICE & CUSTOMIZED PRODUCTS

Please note that customized products ordered from our Design Your Own -service (for instance My Karl Fazer Milk Chocolate 200 g) are shipped from our partner's warehouse. The estimated processing and delivery time for these products is longer, approximately 10-14 days.

We will send out individual shipping confirmations and tracking links for these products once they are ready to leave our partner's warehouse. Shipping fee is included in the product price. In Finland customized products are delivered to receiver's letterbox by Posti. In other EU countries, customized products are delivered to receiver's letterbox by DHL.