Shipping and Tracking


INFORMATION ON CORONA

Is it safe to order online from Fazer Store?


FREE SHIPPING

Free standard shipping in Finland for orders over 45 € and internationally for orders over 80 €!

Free delivery applies to Posti pick-up deliveries in Finland and internationally DHL Economy Select deliveries (Free shipping does not apply in deliveries to Malta, Cyprus and Azores).
Free shipping does not apply to personalized products ordered from Design and send Karl Fazer milk chocolate tablet -service.

If your order includes Oululainen Rye Bread, Oululainen täysjyvä or Fazer Rolls, please note that DHL Express is the only delivery method available. We do not offer free shipping on DHL Express delivery method.

 

ABOUT DELIVERIES

We ship to mainland Finland, EU countries, UK, Norway and Switzerland. The estimated delivery time is 2 to 7 working days. Available shipping methods and delivery times vary between countries. A shipping fee will be added to your order at checkout. We do not ship to the Canary Islands or Åland. Once your parcel is packed and ready to leave our warehouse, you will receive a shipping confirmation email with a link to your shipment status. You can track your shipment online anytime. 

Go to Matkahuolto's parcel tracking 
Go to Posti's parcel tracking
Go to DHL's parcel tracking

 

SHIPPING TO MAINLAND FINLAND

  • Posti Letterbox 3,90 € (unavailable during warm weather)
Your parcel will delivered to your letterbox. Please note that this delivery option is available only for certain small products.
   
  • Posti Pick-up Point 4,90 € (free for orders over 45 €)
Maximum weight 35 kg / shipment
Your parcel will be delivered to your chosen Posti office or Smartpost Locker. You will receive a notification from Posti when your parcel is ready for pick-up.  If the Smartpost Locker you have selected is full, Posti will automatically send the parcel to the nearest Posti office. Posti will notify you of the new pick-up point by text message.
   
  • Matkahuolto Pick-up Point 1–2 days  5.90 €

Maximum weight 30kg / shipment
Your parcel will be delivered within 1–2 working days of it leaving the Fazer warehouse. The parcel will be delivered to your chosen Matkahuolto Locker or service point. You will receive a notification from Matkahuolto when your parcel is ready for pick-up.

  • DHL Express Finland Premium Home Delivery 1-3 days 8,90 € - 18,90 €
Delivery fee is calculated based on order weight. Packaging weight is included in total weight.
   
Orders up to 10 kg 8,90 €
Orders up to 23 kg 18,90 €
   
Your parcel will be delivered within 1–3 working days of it leaving the Fazer warehouse. Soon after pick-up you will receive an e-mail or text message from DHL with a tracking code and estimated delivery time. By clicking the link in the message, you can choose the best delivery option for you. Delivery can be made to original delivery address, to DHL Service Point or DHL Parcel Lockers, and you can also change the delivery address within the same country.
    
  • Posti Home Delivery 11,90 €
Maximum weight 35 kg / shipment
Your parcel will be delivered to your chosen address. The courier will contact you prior the delivery attempt.
   
  • Matkahuolto Home Delivery 1–2 days 10.90 €
Maximum weight 35kg/shipment
Delivery for the parcel is within 1–2 working days of it leaving the Fazer warehouse. Your parcel will be delivered to your chosen address at the agreed time, including in the evenings and on Saturdays.  Matkahuolto will inform you about the parcel’s arrival via SMS, so as to agree a delivery time.
  
    

    SHIPPING TO EU COUNTRIES, UK, NORWAY AND SWITZERLAND

    • DHL Economy 3-7 days 15,90 € (free for orders over 80 €)
    Delivery fee is calculated based on the order weight. Please note that packaging weight is included.
      
    Orders between 0.01 - 23 kg 15,90 €
       
    Your parcel will be delivered within 3–7 working days of it leaving the Fazer warehouse.
       
    In delivers to Norway and Switzerland, Please note that customs clearance and the associated costs, taxes or other charges in the destination country are not included in the price of the product or postage. Customs clearance takes place upon receipt of the parcel. See here for further information on customs clearance.
       
    • DHL Express Next Day Delivery 9,90 € - 24,90 €
    Delivery fee is calculated based on the order weight. Please note that packaging weight is included.
       
    Orders up to 2 kg 9,90 €
    Orders between 2 - 4 kg 15,90 €
    Orders between 4 - 10 kg 24,90 €
       
    Your parcel will be delivered within 1–2 working days of it leaving the Fazer warehouse. Soon after pick-up you will receive an e-mail or text message from DHL with a tracking code and estimated delivery time. By clicking the link in the message, you can choose the best delivery option for you. Delivery can be made to original delivery address, to DHL Service Point or DHL Parcel Lockers, and you can also change the delivery address within the same country.
       
    In delivers to Norway and Switzerland, Please note that customs clearance and the associated costs, taxes or other charges in the destination country are not included in the price of the product or postage. Customs clearance takes place upon receipt of the parcel. See here for further information on customs clearance.


      DESIGN AND SEND KARL FAZER CHOCOLATE -SERVICE & PERSONALIZED PRODUCTS

      Personalized products are shipped from our partner's warehouse. The estimated processing and delivery time for these products is approximately 10-14 days.

      We will send out individual shipping confirmations and tracking links for these products once they are ready to leave our partner's warehouse. Shipping fee is included in the product price. In Finland personalized products are delivered to the receiver's letterbox by Posti. In other EU countries, personalized products are delivered to receiver's letterbox by DHL. We do not ship Personalized products to Norway, Switzerland, Romania or Bulgaria.