Deliveries to non-EU countries: UK, Norway and Switzerland
UK, NORWAY & SWITZERLAND
In delivers to UK, Norway and Switzerland, Please note that customs clearance and the associated costs, taxes or other charges in the destination country are not included in the price of the product or postage.
The customer is responsible for customs clearance costs, taxes and other charges in the destination country. Customs clearance takes place upon receipt of the parcel.
When ordering Online Exclusive boxes (e.g. Fazer Chocolate Bars postal box, Candy Day Box), please note that the products in the boxes are always declared as separate products.
The value of the order is calculated from the tax-free value. If the order contains products with a zero price (free or campaign products) or your using discount codes in your order, please note that the products will be declared according to the original price.
See here for further information on customs clearance.
When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate. What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package
Customs duties:
- In deliveries to UK: In orders worth more than GBP 135 (approx. 158 €) (tax-free value of the products, excluding delivery costs), the customer is responsible for customs clearance costs, taxes and other charges in the destination country. Orders below GBP 135 are free of taxes or duties.
More information on UK's customs duties can be found here.
- In deliveries to Norway, the maximum customs duty is NOK 516 + taxes.
More information on Norwegian customs duties can be found here.
- In deliveries to Switzerland, the maximum customs duty is CHF 31 + taxes.
More information on Switzerland's customs duties can be found here.
Are you ordering as a gift?
Whether a shipment is a gift or not, it must still go through an import procedure as determined by custom’s law in the destination country. The shipment is cleared through customs based on the origin country, the value and quantity, but not its purpose.
Please note that the sender is Fazer and the delivery cannot therefore be considered as a gift. A gift sent by a company cannot be considered as a gift, and therefore it must be treated like an online store purchase.