FAQ on My Own Karl Fazer Milk Chocolate Service

You will find Design your own- services most frequently asked questions and answer to them below.

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Design chocolate tablet 20 % off is valid until 1.5. Enjoy!

💕 Last order dates for Mother's Day 💕 

The last order dates are based on the schedule estimates given to us by the transport companies and the possibilities of our own warehouse to get the shipments packed on time. After the last order days, we will send the shipments as soon as possible and the carriers will do their best to deliver them before Mother's Day.
Desing chocolate tablet- service:
- EU countries, UK, Norway and Switzerland: Last order day Wednesday 1.5.
- Mainland Finland: Last order day Monday 6.5.

We cannot guarantee delivery of orders placed after the last order dates by Mother's Day.

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Personalized products are shipped from our partner's warehouse.
The estimated processing and delivery time for these products is approximately 10-14 days.

 

What is My Own Karl Fazer -service?

In My Own Karl Fazer -service you can design "your own Fazer chocolate tablet" and send it with your personal message to the recipient in the EU, UK, Norway and Switzerland as home delivery. The service is only available in Fazer Store. We do not ship Personalized products to Greece, Romania or Bulgaria.

My Own Karl Fazer -service is designed to send warm, sweet, empowering and inspirational greetings. We do not accept messages that contains swearing, racist language or any other communication that violates Fazer's ethical principles. Read Fazer's ethical principles here. Fazer has the right for a justified reason not to accept an order or a part thereof despite the dispatch of a confirmation message. Please review the Fazer Store Terms and Conditions here.

What are the maximum number of texts?

You can make a 16-character text on an outer wrapper. The maximum length of the personal greeting is 300 characters.

Can I write emoji / emoticons or special characters on the wrap?

Unfortunately, the wrapping font does not support emoji. But you can, of course, use "text smilies" such as :-) or <3.

What can I write on the wrap?

My Own Karl Fazer -service is designed to send warm, sweet, empowering and inspirational greetings. We do not accept messages that contains swearing, racist language or any other communication that violates Fazer's ethical principles. Read Fazer's ethical principles here. Fazer has the right for a justified reason not to accept an order or a part thereof despite the dispatch of a confirmation message. Please review the Fazer Store Terms and Conditions here.

What does "Shipping is included in the price"?

My Own Karl Fazer service is sold only with shipment. At the price of the service, you can send one chocolate tablet anywhere in the EU, UK, Norway and Switzerland as home delivery. We do not ship Personalized products to Greece, Romania or Bulgaria. Read more about Fazer Store deliveries here.

In delivers to UK, Norway and Switzerland, Please note that customs clearance and the associated costs, taxes or other charges in the destination country are not included in the price of the product or postage. Customs clearance takes place upon receipt of the parcel.
    

 

How fast do you delivery?

We promise to ship your designed chocolate tablet for up to maximum 10-14 days. Delivery speed depends on where the order is sent.

What to consider when ordering chocolate tablet during the summer time?

When ordering, please note that during the summer months, chocolate may melt if it cannot be picked up immediately from the mailbox. Thus, it is the Customer's responsibility to transfer the product as soon as possible after the delivery to appropriate storage facilities.

Which chocolate tablet comes with a wrapper?

My Own Karl Fazer is the Karl Fazer milk chocolate tablet.

Can I send My Own Karl Fazer tablet as a gift?

Of course you can! This a perfect gift! You just enter recipient information under "enter recipient information" and we'll handle the rest.

Why do I need to know the recipient's phone number when sending outside Finland?

By giving the recipient's phone number, we can better guarantee that the shipment will surely arrive.

Can I order to more than one designed tablet?

Yes you can. After you have designed your own tablet and added it in the shopping cart, select "view cart". Here you can edit the number of your order.

If you want to order more than one different chocolate tablet, you have to make each design separately and specify the quantities in the shopping cart.

Can I send more chocolate tablets at the same postage?

Unfortunately, you do not. Each order you order is delivered as a separate mail, ie each tablet pays the full service price.

I ordered and got order confirmation. When will my deliverance go?

Thank you for your order! You will still receive a separate delivery confirmation when your package leaves. It may take several days. In delivery confirmation, you will also receive a tracking code to track your package.