FAQ on My Own Karl Fazer Milk Chocolate Service

You will find Design your own- services most frequently asked questions and answer to them below.

Personalized products are shipped from our partner's warehouse.
The estimated processing and delivery time for these products is approximately 10-14 days.

The chocolate tablet you designed will be delivered directly to the recipient's mailbox. If you order multiple tablets at once, please note that each chocolate tablet will be delivered as a separate shipment.

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🍫DESIGN AND SEND -SERVICE IN ON SUMMER BREAK 9.7.-27.7. 🍫

The Design and send -service will be on summer break from July 9 to July 27.

The last order day before the summer break is 8.7.2025.
Orders placed on the last order date will be delivered according to the normal delivery time, within 10-14 business days.

Please note that orders placed between 9.7.-27.7. are prepared and sent during week 31. During the break, there is no production and no orders are sent.

Have a nice summer!

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☀️🍫 ORDERIN CHOCOLATE DURING THE SUMMER TIME 🍫☀️

When placing chocolate orders, please note that Fazer Store deliveries are not so-called refrigerated transports. If the package is exposed to heat during transport, the chocolate products may melt.

Packages are delivered by Posti, PostNord and DHL parcel services, either to a locker, service point or to your home/desired address.

In locker deliveries, please pick up your order as soon as possible. In summer, depending on the location of the locker, the temperature inside the locker can rise very high.

In Design Chocolate tablet- service orders are delivered directly to the recipient's mailbox. Please note that there is a possibility that the chocolate may melt if the recipient's mailbox is outside or the package is exposed to heat during delivery. In such cases, it is the customer's responsibility to move the product to appropriate storage facilities as soon as possible after delivery.

Fazer Store is not responsible of the melted chocolate deliveries during the summer time.

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What is My Own Karl Fazer -service?

In My Own Karl Fazer -service you can design "your own Fazer chocolate tablet" and send it with your personal message to the recipient in the EU, UK, Norway and Switzerland as home delivery. The service is only available in Fazer Store. We do not ship Personalized products to Greece, Romania or Bulgaria. The chocolate tablet you designed will be delivered directly to the recipient's mailbox. If you order multiple tablets at once, please note that each chocolate tablet will be delivered as a separate shipment.

My Own Karl Fazer -service is designed to send warm, sweet, empowering and inspirational greetings. We do not accept messages that contains swearing, racist language or any other communication that violates Fazer's ethical principles. Read Fazer's ethical principles here. Fazer has the right for a justified reason not to accept an order or a part thereof despite the dispatch of a confirmation message. Please review the Fazer Store Terms and Conditions here.

What are the maximum number of texts?

For the front cover wrap, you can create a text up to 16 characters long. Please note that uppercase letters take up more space than lowercase letters, which affects the number of characters. The maximum length of the greeting on the back of the wrap is 300 characters. In the design program, you can only use Finnish alphabets. If you are sending the tablet as a gift, remember to write who it is from in the greeting, unless you want to keep it a secret!

Can I write emoji / emoticons or special characters on the wrap?

Unfortunately, the wrapping font does not support emoji. But you can, of course, use "text smilies" such as :-) or <3.

What can I write on the wrap?

What does "Shipping is included in the price"?

My Own Karl Fazer service is sold only with shipment. At the price of the service, you can send one chocolate tablet anywhere in the EU, UK, Norway and Switzerland as home delivery. We do not ship Personalized products to Greece, Romania or Bulgaria. Read more about Fazer Store deliveries here.

In delivers to UK, Norway and Switzerland, Please note that customs clearance and the associated costs, taxes or other charges in the destination country are not included in the price of the product or postage. Customs clearance takes place upon receipt of the parcel.

Important! Please see more information on UK's, Norway's and Switzerland's customs duties here.

How fast do you delivery?

We promise to ship your designed chocolate tablet for up to maximum 10-14 days. Delivery speed depends on where the order is sent.

What to consider when ordering chocolate tablet during the summer time?

When ordering, please note that during the summer months, chocolate may melt if it cannot be picked up immediately from the mailbox. Thus, it is the Customer's responsibility to transfer the product as soon as possible after the delivery to appropriate storage facilities.

Which chocolate tablet comes with a wrapper?

My Own Karl Fazer is the Karl Fazer milk chocolate tablet.

Can I send My Own Karl Fazer tablet as a gift?

Of course you can! This a perfect gift! You just enter recipient information under "enter recipient information" and we'll handle the rest.

Why do I need to know the recipient's phone number when sending outside Finland?

By giving the recipient's phone number, we can better guarantee that the shipment will surely arrive.

Can I order to more than one designed tablet?

Yes you can. After you have designed your own tablet and added it in the shopping cart, select "view cart". Here you can edit the number of your order.

If you want to order more than one different chocolate tablet, you have to make each design separately and specify the quantities in the shopping cart.

Can I send more chocolate tablets at the same postage?

Unfortunately, you do not. Each order you order is delivered as a separate mail, ie each tablet pays the full service price.

I ordered and got order confirmation. When will my deliverance go?

Thank you for your order! You will still receive a separate delivery confirmation when your package leaves. It may take several days. In delivery confirmation, you will also receive a tracking code to track your package.