FAQ on My Own Karl Fazer Milk Chocolate Service

You will find Design your own- services most frequently asked questions and answer to them below.

Personalized products are shipped from our partner's warehouse.
The estimated processing and delivery time for these products is approximately 10-14 days.

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💕 Last order dates for Valentine's Day 💕 

The last order dates are based on the schedule estimates given to us by the transport companies and the possibilities of our own warehouse to get the shipments packed on time.

Desing chocolate tablet- service
- For international orders: The last order day is Friday 31.1.
- For domestic orders: Last order day is Tuesday 4.2.

Please note that we cannot guarantee delivery for orders placed after the last order date for Valentine's Day.
Personalized products are shipped from our partner's warehouse. The estimated processing and delivery time for these products is approximately 10-14 days. Please note that the orders are dispatched from our warehouse as soon as they are completed.

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What is My Own Karl Fazer -service?

In My Own Karl Fazer -service you can design "your own Fazer chocolate tablet" and send it with your personal message to the recipient in the EU, UK, Norway and Switzerland as home delivery. The service is only available in Fazer Store. We do not ship Personalized products to Greece, Romania or Bulgaria.

My Own Karl Fazer -service is designed to send warm, sweet, empowering and inspirational greetings. We do not accept messages that contains swearing, racist language or any other communication that violates Fazer's ethical principles. Read Fazer's ethical principles here. Fazer has the right for a justified reason not to accept an order or a part thereof despite the dispatch of a confirmation message. Please review the Fazer Store Terms and Conditions here.

What are the maximum number of texts?

For the front cover wrap, you can create a text up to 16 characters long. Please note that uppercase letters take up more space than lowercase letters, which affects the number of characters. The maximum length of the greeting on the back of the wrap is 300 characters. In the design program, you can only use Finnish alphabets. If you are sending the tablet as a gift, remember to write who it is from in the greeting, unless you want to keep it a secret!

Can I write emoji / emoticons or special characters on the wrap?

Unfortunately, the wrapping font does not support emoji. But you can, of course, use "text smilies" such as :-) or <3.

What can I write on the wrap?

My Own Karl Fazer -service is designed to send warm, sweet, empowering and inspirational greetings. We do not accept messages that contains swearing, racist language or any other communication that violates Fazer's ethical principles. Read Fazer's ethical principles here. Fazer has the right for a justified reason not to accept an order or a part thereof despite the dispatch of a confirmation message. Please review the Fazer Store Terms and Conditions here.

What does "Shipping is included in the price"?

My Own Karl Fazer service is sold only with shipment. At the price of the service, you can send one chocolate tablet anywhere in the EU, UK, Norway and Switzerland as home delivery. We do not ship Personalized products to Greece, Romania or Bulgaria. Read more about Fazer Store deliveries here.

In delivers to UK, Norway and Switzerland, Please note that customs clearance and the associated costs, taxes or other charges in the destination country are not included in the price of the product or postage. Customs clearance takes place upon receipt of the parcel.
    

 

How fast do you delivery?

We promise to ship your designed chocolate tablet for up to maximum 10-14 days. Delivery speed depends on where the order is sent.

What to consider when ordering chocolate tablet during the summer time?

When ordering, please note that during the summer months, chocolate may melt if it cannot be picked up immediately from the mailbox. Thus, it is the Customer's responsibility to transfer the product as soon as possible after the delivery to appropriate storage facilities.

Which chocolate tablet comes with a wrapper?

My Own Karl Fazer is the Karl Fazer milk chocolate tablet.

Can I send My Own Karl Fazer tablet as a gift?

Of course you can! This a perfect gift! You just enter recipient information under "enter recipient information" and we'll handle the rest.

Why do I need to know the recipient's phone number when sending outside Finland?

By giving the recipient's phone number, we can better guarantee that the shipment will surely arrive.

Can I order to more than one designed tablet?

Yes you can. After you have designed your own tablet and added it in the shopping cart, select "view cart". Here you can edit the number of your order.

If you want to order more than one different chocolate tablet, you have to make each design separately and specify the quantities in the shopping cart.

Can I send more chocolate tablets at the same postage?

Unfortunately, you do not. Each order you order is delivered as a separate mail, ie each tablet pays the full service price.

I ordered and got order confirmation. When will my deliverance go?

Thank you for your order! You will still receive a separate delivery confirmation when your package leaves. It may take several days. In delivery confirmation, you will also receive a tracking code to track your package.